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Privacy Policy for Peppi.Shop

At peppi.shop, accessible from peppi.shop, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by peppi.shop and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in peppi.shop. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

peppi.shop follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Third Party Privacy Policies

peppi.shop's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

peppi.shop does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Shipping & Return Policy

Shipping Policy

We take pride in getting your order to you quickly and safely. Here's what you need to know about delivery:

• We aim to ship most items within 24 hours of your order.
• We process and ship orders Monday to Saturday, excluding holidays.
• Currently, we can only ship each order to one address. If you need to send things to different places, you'll need to create separate orders.
• We use trusted delivery companies to ensure your order arrives fast and in perfect condition.
• We try our best to ship your entire order together. However, sometimes due to size or availability, items might arrive separately.

We deliver fast! It takes:

• 48 hours to get your order if you live in Dhaka city.
• 72 hours to get your order if you live outside of Dhaka.

Delivery fees:

• Inside Dhaka: 70 taka.
• Outside Dhaka: 130 taka.

Ordering after 4.00 PM? Don't worry, we'll process it the next business day.

Delivery conditions:

• Cash on delivery all over Bangladesh.
• Delivery charge advance via bKash for outside of Dhaka city.

Return/Refund Policies

Return

We strive to maintain accurate inventory levels, but on rare occasions, an item may become unavailable after your order is placed. In these cases, we will issue a refund for the out-of-stock item only.

• Bkash Refund: After claiming bKash refund, it takes around 7 working days.
• Credit Card: After claiming Credit card refund, it takes around 15 working days.

Received a Wrong or Faulty Item? We've Got You Covered!

If you receive an item that's faulty, the wrong size, or not what you ordered, we sincerely apologize for the inconvenience. Here's how we can get it fixed quickly:

• Contact Us: Simply reach out within 24 hours to our friendly customer service team with your order number, name, address, and reason for return with a unboxing video proof (MON to SAT: 10:00 AM - 07:00 PM, except government holidays). We will exchange your product within 72 hours if you're eligible for exchange.
• Hassle-Free Pick Up: We'll arrange a convenient pick-up of the incorrect item directly from your doorstep.

Exchange

We offer a hassle-free exchange policy if you're not completely satisfied with your purchase. Here's what you need to know:

Time Limit: You have 24 hours from receiving your order to initiate an exchange.

Item Condition: The item must be unworn, with all tags attached, and in the original packaging (including the invoice). Damaged / used boxes or shoes may not be accepted for exchange.

How to Initiate an Exchange: Simply contact us within 24 hours by replying to your order confirmation email (info@peppi.shop) or calling Customer Care +8801886775907 (MON to SAT: 10:00 AM - 07:00 PM, except government holidays).

Exchange Process: Upon contacting us, we'll arrange for the exchange. Our delivery person will deliver the new item to you and collect the original item at the same time. There will be a delivery fee associated with the exchange.

Exchange Delivery Fees: The exact delivery fee will depend on your location.

Exchange During Sales Promotion

Please be aware, no exchange can be processed during the sales/discount promotion period/product.

Exchange Online

How many days will it take to get an Exchange?

Within 3 working days once we have received the item depends upon the availability of the product. If you are in a hurry please place a new order.

Exchange to Store

You can Exchange the items to our Peppi.Shop office.

What to Bring:

• Take your items to the Peppi.shop office.
• Make sure to take the item you want to exchange (in original condition with the receipt) to the store.

Undelivered Parcel

If a parcel is returned to us due to reasons within your control (e.g., incorrect address provided, unavailable to receive the delivery), your account may be temporarily placed on hold. This means you may need to prepay for future orders to ensure successful delivery.

We recommend double-checking your delivery information before placing an order to avoid any inconvenience.

Here are some additional tips for a smooth delivery:

• Ensure someone is available to receive the parcel at the delivery address during the designated time frame.
• If you know you'll be unavailable, consider requesting the delivery to a work address or a trusted neighbor.
• Keep your contact information updated so we can reach you if necessary.

By working together, we can ensure a positive delivery experience for everyone!

We understand mistakes happen, and we're committed to making things right for you as soon as possible.

Please note that used products will not be exchanged under any circumstances. We do not entertain claims of refunds/returns.